Patient care is a two-way street and requires transparency and trust between patient and medical and other staff at the hospital. Effective treatment and patient satisfaction are therefore possible only if patients as well as the personnel treating them observe certain basic principles that foster an environment of trust.

Also, just as every patient enjoys certain rights and privileges, he / she is obligated to fulfil certain responsibilities. A collaborative approach facilitates both medical and administrative processes.

Patient’s Rights

• Right to considerate and respectful care regardless of beliefs, ethnic, cultural and religious practices.
• Right to prompt treatment in an emergency.
• Right to information on facilities available.
• Right to information on diagnosis, treatment, procedures and medication.
• Right to information on professionals involved in patient care.
• Right to seek a second opinion on diagnosis / treatment
• Right to information on estimated costs prior to any treatment.
• Right to details of billing.
• Right to confidentiality of details regarding treatment. This includes communication and medical records.
• Right to copies of medical records.
• Right to refuse participation in human experimentation and research.

Patient’s Responsibilities

• To provide accurate and comprehensive information about present complaints, past treatment, hospitalisation and medication.
• To provide written consent for certain procedures as required by the hospital.
• To provide details regarding all known allergies to medicines and foods.
• To diligently follow the doctor’s instructions.
• To keep the doctor informed if the patient wants to change hospital / doctor.
• To respect the autonomy of doctors / nurses.
• To treat healthcare professionals with due respect.
• To make prompt payment for treatment, wherever applicable.
• To preserve all records and reports of treatment and produce them when required.
• To follow the hospital’s rules & regulations.